Online Ordering
Redeeming Maika`i Rewards
Curbside Pickup
Delivery
Contact Us:
Email: [email protected]
Call: (808) 452-1500 (8 a.m. to 4 p.m. daily)
*Please note that on some days, Call Center response times may vary due to staffing. Please send an email or leave a voicemail, and we will get back to you as soon as possible.
Pickup or Delivery calls only:
Please call or text the store to notify us that you are on your way for pick up (or at home for delivery).
Store Contact Info:
|
STORE |
PHONE |
TEXT |
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Foodland Farms Ala Moana |
(808) 291-7923 |
Online Ordering
How do I get started?
Click on the "Hi Guest" link in the upper right corner of the page to create an account or sign in to your existing account. Once you are logged in, use the search function or browse categories to find and add the items you want to buy to your cart. Then click check out to choose a time slot and purchase.
How far in advance do I need to place my order?
We require a 2-hour lead time for curbside pickup orders and a 6-hour lead time for delivery orders.
If you have Catering items or Party Pans and Platters in your order, the amount of lead time necessary will vary between 24 to 72 hours. This information will be available on the individual product listings, and you will be notified at check out if you choose an incorrect slot.
Are the prices here the same as the ones offered in your store?
Yes. The prices online are exactly the same as the prices we offer in store.
How much will it cost me to use Foodland pick up or delivery services?
[CURBSIDE PICKUP]
Our Curbside Pickup service is always FREE with a minimum order of $35!
[HOME DELIVERY]
Our Home Delivery service is FREE on your first order with a minimum purchase of $35!
For returning customers:
- Deliveries will be FREE with an order amount of $250 or more.
- Deliveries with an order amount between $249.99 and $150 are $4.95.
- Deliveries with an order amount lower than $150 are $9.95.
No code is needed. Our system will automatically update the fees at checkout based on your order total.
We also offer free delivery with 250 Maika`i Points!
How do I get my first order’s delivery fee waived?
The discount on your first delivery order will be automatically applied at checkout. There is nothing you need to do in order to receive this discount.
Is there a minimum order amount?
A $35 minimum purchase is required to place any curbside pickup or delivery order.
Do I earn Maika’i points on my purchase?
Yes. Please add your Maika’i member number (found at the bottom of your in-store receipt) or your 10-digit phone number to your account before checking out to ensure you earn Maika’i points. To do this, make sure you're signed in, then click on the box with your name on it in the upper right corner of the page. Select “My Account Settings,” then click on the “Maika`i” tab to add your Maika`i member number (found at the bottom of your in-store receipt) or the 10-digit phone number associated with your Maika`i account.
Can I redeem Maika`i points online?
Yes! You can redeem Maika`i points online as long as you have input your Maika`i member number or 10-digit phone number into your account settings.
How do I redeem Maika`i points?
If you haven't linked your Maika`i number to your account, please take the following steps:
- Sign in or create an account.
- Go to "My Account" located in the upper right corner and click on "My Account Settings."
- Click the Maika`i tab on the page and add your Maika`i member number (found at the bottom of your in-store receipt) or the 10-digit phone number associated with your account.
- Add the reward product to your cart. We are only able to process one reward type per transaction. Any multiples of reward items will not be honored. (Note: If you add a Reward item to your cart, it will no longer display on the Rewards page.)
- If you are redeeming Maika`i points for any specialty product rewards, please indicate the flavor or variety you would like in the notes at check out, if applicable.
- At checkout, you will see a "Redeem Rewards" section that will display how many Maika`i points you have available and which reward products you added to your cart.
- Click on "Redeem" and "Continue" to proceed with your order.
Note: If you redeem Maika`i points for a grocery discount or free delivery, the price reduction will be applied when the personal shopper rings up your final total at the store and may not reflect at online check out.
How do you keep my groceries fresh?
Your groceries are selected on the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold, and your produce items are crispy and fresh when you get them. Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures while in transit.
What happens if an item is out of stock?
In the event an item is unavailable, our guest services team will call you to suggest a comparable replacement item.
How will I know that my order has been received?
Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. You will also receive an email confirmation with order details. If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.
Can I make changes to a submitted order?
Please contact us immediately if you would like to make changes to your order. We will be able to make changes to your order until 24 hours before the due time. Once that time comes, however, we apologize that changes cannot be made to your order.
Do you accept coupons?
We do not accept coupons for online orders at this time.
Do you accept EBT cards?
No. Currently, Hawaii does not support online purchases using an EBT card. Only credit card payments are accepted online.
What happens if my payment failed?
Our Call Center will contact you to double check the card information and get a different card number, if necessary. If the payment is not corrected before your fulfillment time, the store will be unable to release your order to you. Please respond to any failed payment calls in a timely manner.
How do I track/cancel my order?
You can go to the My Orders page (in My Account) to track the status of your order or cancel your order. To cancel, you may also call our Call Center.
Curbside Pickup
When can I come to pick up my groceries?
We offer curbside pickup every day of the week. Each pick up window is 1 hour long. Please contact our Call Center or your store for more information. Our lead time for all pick up orders is 2 hours. Time slots are subject to availability.
Where can I pick up my order?
We have five dedicated parking stalls are blocked with cones. Please call us 5 minutes before you arrive, and we will remove the cone when you arrive. Foodland Farms Ala Moana is located on the Street Level of the Ewa Wing at Ala Moana Center beneath Nordstrom. Turn into the Center at the Makai end of Piikoi Street and then turn left.
What should I do if the dedicated curbside pickup stalls are all taken?
If our dedicated curbside pickup stalls are not available, please park in the first available parking spot you find and call your store using the contact information above. We will gladly bring your groceries to your car at the parking stall you’ve found.
What happens if I miss my pickup time?
If you are unable to pick up your order during your selected date and time, please give your store a call to schedule a new time. If our guest services team does not hear from you, they will give you a call to ask for a new pick up time. If we still do not hear from you within 24 hours of your selected time slot, your order will no longer be available for you to claim.
What is your alcohol policy for curbside pickup?
If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person picking up the order must be at least 21 years old and show valid (non-expired, government issued) photo identification and/or the receipt of the order upon arrival to the designated pickup location.
Delivery
When can I get my groceries delivered?
We offer delivery every day. Each delivery window is 2 hours long with a 6-hour lead time. Please contact our Call Center or Foodland Farms Ala Moana for more information. Time slots are subject to availability.
Do you deliver to my neighborhood?
We can deliver to the following zip codes: 96813, 96814, 96815, 96816, 96817, 96821, 96822 (excluding Tantalus) and 96826.
If you live outside of these zip codes, you can still use our online ordering service by selecting curbside pickup.
Should I tip my driver?
While we greatly appreciate your generosity and your appreciation of our service, we are unable to accept tips at this time, so please refrain from tipping.
Do I have to be home when my groceries are delivered?
Yes. You or a member of your household must be home to accept your groceries. If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.
How will I know when the delivery driver is expected to arrive?
You will receive an Order Ready email notification when we are getting ready to deliver your order.
What do I do if an item I ordered wasn’t included in my delivery?
Please review your order with the delivery driver when your groceries arrive. If we missed delivering an item that you paid for in your order, please contact our Call Center, and we will make another trip to your home to deliver it as soon as possible.
How will I recognize a Foodland driver at my door?
Foodland delivery services are provided by Foodland employees. You will see a Foodland sticker on our delivery vehicles. Our drivers wear green polo shirts and name badges to identify themselves.
How do I request a contact free delivery?
We have a Contact Free delivery option available. At the time of checkout, please add ‘CONTACT FREE’ in the notes. If you placed an order without the note, please email us immediately at [email protected] or call us at (808) 452-1500 (8 a.m. to 4 p.m. daily) to let us know you would like a contact free delivery. With this option, our driver will leave your groceries at your door.
However, if your order contains alcohol or tobacco, a signature confirming legal age must be signed at the time of delivery. To protect both you and our driver, face coverings must be worn during the interaction.
Where do they drop off the grocery bags when they arrive?
Delivery drivers will bring your groceries to your doorstep. Drivers are not allowed to go inside your home for safety and liability reasons.
What is your alcohol delivery policy?
If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person receiving the liquor or other “age-restricted products” must be at least 21 years old to accept and/or sign for delivery. We reserve the right to request that valid (non-expired, government-issued) photo identification and/or the receipt of the order be presented upon arrival to the designated delivery or pickup location. For delivery orders, the authorization form must be signed after verification. Otherwise, the age-restricted products will be retained by the delivery driver. You may contact our Customer Service Call Center at (808) 452-1500 between 8 am to 4 pm to arrange for re-delivery or to reschedule pickup of any products retained. We must follow this policy if your order contains alcohol.
If you are ordering from a hotel, condo or apartment complex, the purchaser or the purchaser’s personal representative must be present to show valid proof of identification and sign the authorization form. We are not allowed to drop off the order to an intermediary party such as the hotel concierge, front desk or management office.