FAQ


Got a question? We’re happy to help! Simply scroll down to find answers to common questions about online ordering, curbside pickup and delivery.

Online Ordering
Redeeming Maika`i Rewards
Curbside Pickup
Delivery


Contact Us:

Email:  [email protected]

Call:  (808) 452-1500 (8 a.m. to 4 p.m. daily)

 

Pickup or Delivery calls only:

Please call or text your store’s phone number below to notify us that you are on your way to the store for pick up (or at home for delivery).

Store Contact Info:

STORE

PHONE

TEXT

Aina Haina

(808) 754-0971

(808) 342-7271

Ala Moana

(808) 949-2998

(808) 476-3160

Kahala

(808) 436-8562

(808) 436-8864

Kailua

(808) 594-2685

(808) 594-2647

Kapolei

(808) 594-7466

(808) 594-7466

Kihei

(808) 264-4254

(808) 264-3548

Ka Makana Ali`i

(808) 285-2535

(808) 285-1401

Lahaina (Foodland Farms)

(808) 268-4901

(808) 268-4680

Market City

(808) 476-0762

(808) 476-0245

Mauna Lani

(808) 345-2044

(808) 345-6761

Mililani

(808) 594-7382

(808) 594-7754

Pearl City

(808) 453-4509

(808) 439-2647

Pupukea

(808) 861-2569

(808) 861-6405

Waipio

(808) 476-0113

(808) 476-0351

 

Online Ordering

How do I get started?

Create an account or sign in to your existing account.  Please note that if it’s your first time using our new website, you will need to select “Forgot Your Password?” to reset your password.  Once you are logged in, simply add the items you want to buy to your cart, then click check out to choose a time slot and purchase.


How far in advance do I need to place my order?

We require 2-hour notice for curbside pickup. Most stores require 4-hour notice for delivery, except for Foodland Farms Ala Moana, Foodland Farms Pearl City, Foodland Pupukea, and Foodland Mauna Lani which require 6-hour notice for delivery.

If you have Catering items, Party Pans and Platters, and/or Calabash Meal Kits in your order, the slot availability will show based on the lead time of the product (ranging from 24 hours to 72 hours). This information will be available on the search results or browse pages.

 
Are the prices here the same as the ones offered in your store?

Yes.  The prices online are exactly the same as the prices we offer in store.

How much will it cost me to use Foodland pick up or delivery services?

[CURBSIDE PICKUP]

Our Curbside Pickup service is always FREE with a minimum order of $35!

[HOME DELIVERY]

Our Home Delivery service is FREE on your first order with a minimum purchase of $35! 

For returning customers:

  • Deliveries will be FREE with an order amount of $250 or more.
  • Deliveries with an order amount between $249.99 and $150 are $4.95.
  • Deliveries with an order amount lower than $150 are $9.95.

No code is needed at checkout. Our system will automatically update the fees at checkout based on your order total.

We also offer free delivery with one paper My Rewards. Please let us know you have the paper My Rewards at the checkout notes section, and submit your paper My Rewards to our Personal Shopper at the time of delivery to get the delivery fee waived.

**FREE delivery is currently offered to those directly responsible for keeping us safe during this time (hospital workers, doctors, nurses, paramedics, emergency medical technicians, police officers, firefighters). Please use the code MAHALO at checkout and be sure to present your badge or your work I.D. at the time of pickup or delivery.

 
How do I get my first order’s delivery fee waived?

The discount on your first delivery order will be automatically applied at checkout.  There is nothing you need to do in order to receive this discount.

 
Is there a minimum order amount?

A $35 minimum purchase is required to place any curbside pickup or delivery order.

 
Do I earn Maika’i points on my purchase?

Yes.  Please add your Maika’i member number (found at the bottom of your in-store receipt) or your 10-digit phone number to your account before checking out to ensure you earn Maika’i points. To do this, click on the box with your name on it in the upper right corner of the page. Select “My Account Settings,” then click on the “Maika`i” tab to add your Maika`i member number (found at the bottom of your in-store receipt) or the 10-digit phone number associated with your Maika`i member number.

 
Can I redeem Maika`i points online?

Yes! You can redeem Maika`i points online as long as you have input your Maika`i member number or 10-digit phone number into your account settings.

 

How do I redeem Maika`i points?

If you haven't linked your Maika`i number to your account, please take the following steps:

  1. Sign in or create an account.
  2. Go to "My Account" located in the upper right corner and click on "My Account Settings."
  3. Click the Maika`i tab on the page and add your Maika`i member number (found at the bottom of your in-store receipt) or the 10-digit phone number associated with your account.
To redeem your Maika`i points, visit the Maika`i Rewards page to view this week's offers.
  1. Add the reward product to your cart. We are only able to process one reward type per transaction. Any multiples of reward items will not be honored. (Note: If you add a Reward item to your cart, it will no longer display on the Rewards page.)
  2. If you are redeeming Maika`i points for the product of the week or month, please indicate the flavor or variety you would like in the notes at check out, if applicable.
  3. At checkout, you will see a "Redeem Rewards" section that will display how many Maika`i points you have available and which reward products you added to your cart.
  4. Click on "Redeem" and "Continue" to proceed with your order.

Note: If you redeem Maika`i points for a grocery discount or free delivery, the price reduction will be applied when the personal shopper rings up your final total at the store.

  

How do you keep my groceries fresh?

Your groceries are selected on the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold and vegetables are crispy fresh when delivered or picked up.  Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures while in transit.

 
What happens if an item is out of stock?

In the event an item is unavailable, our guest services team will call you to suggest a comparable replacement item.

 
How will I know that my order has been received?

Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. You will also receive an email confirmation with order details.  If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.

 
Can I make changes to a submitted order?

Please contact us immediately if you would like to make changes to your order.  We will be able to make changes to your order until 24 hours before the due time. Once that time comes, however, we apologize that changes cannot be made to your order. 

 
Do you accept coupons?

We do not accept coupons for online orders at this time.

 

Do you accept EBT cards?
No, currently Hawaii does not support online purchases using an EBT card.  Only credit card payments are accepted online.

 

How do I track my order?

You can go to the My Orders page (in My Account) to track the status of your order.



Curbside Pickup

When can I come to pick up my groceries?

We offer curbside pickup every day of the week. Our first one-hour pickup window is from 9:00 am to 10:00 am, and our last is from 8:00 pm to 9:00 pm (5:00 pm to 6:00 pm for Kihei and Foodland Farms Lahaina, and 6:00 pm to 7:00 pm for Foodland Mauna Lani). Our lead time for all pick up orders is 2 hours.

 

Where can I pick up my order?

We have dedicated parking stalls marked with signs in front of all our stores for curbside pickup orders. Please check below for special instructions for your store.

Foodland Farms Aina Haina: The two dedicated parking stalls are blocked with cones. Please call us 5 minutes before you arrive and we will remove the cone when you arrive.

Foodland Farms Ala Moana: The five dedicated parking stalls are blocked with cones. Please call us 5 minutes before you arrive, and we will remove the cone when you arrive. Foodland Farms Ala Moana is located on the Street Level of the Ewa Wing at Ala Moana Center beneath Nordstrom. Turn into the Center at the Makai end of Piikoi Street and then turn left. 

Kahala MKT.: The three dedicated stalls are in front of et al. restaurant.

Foodland Farms Ka Makana Ali`i:  The six dedicated parking stalls are located in the side parking lot.  Please take the turn before Jollibee and look for the green signs on the wall.

Foodland Farms Pearl City: The two dedicated parking stalls are located in the loading zone in front of the store.

 

What should I do if the dedicated curbside pickup stalls are all taken?

If our dedicated curbside pickup stalls are not available, please park in the first available parking spot you find and call your store using the contact information above.  We will gladly bring your groceries to your car at the parking stall you’ve found.


What happens if I miss my pickup time?

If you are unable to pick up your order in your selected date and time, please give your store a call to let them know when you will be able to pick up. If our guest services team does not hear from you, they will give you a call to ask for a new pick up time. If we still do not hear from you, we will hold your order for 48 hours before refunding you, and your order will be put back and no longer be available for you to claim.

 

What is your alcohol policy for curbside pickup?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person picking up the order must be at least 21 years old and show valid (non-expired, government issued) photo identification and/or the receipt of the order upon arrival to the designated pickup location. 

 

Delivery

When can I get my groceries delivered?

We offer delivery every day.  Our first two-hour delivery window is from 9:00 am – 11:00 am and our last is from 7:00 pm to 9:00 pm (3:00 pm to 5:00 pm for Kihei and Foodland Farms Lahaina, 5:00 pm to 7:00 pm for Mauna Lani).  Our lead time for delivery order is 4 hours for most stores, except Foodland Farms Ala Moana, Foodland Farms Pearl City, Foodland Pupukea, and Foodland Farms Mauna Lani which is 6 hours.

 

Do you deliver to my neighborhood?

Aina Haina: 96821, 96816, 96825 (only up to Sandy Beach)

Ala Moana: 96813, 96814, 96815, 96816, 96817, 96822 (excluding Tantalus) and 96826

Kahala: 96816 and 96821

Kailua: 96734 and 96744 (excluding Ahuimanu, Kahalu’u, Waikane, Kualoa Ranch and beyond. We only deliver up to the point of Haiku Road and Halaulani Street)

Kapolei: 96706, 96707 and 96709

Ka Makana Ali`i: 96706 and 96707

Kihei: 96753 (Kalepolepo Beach Park to Kaukahi Street)

Lahaina Foodland Farms: 96761 (Kapalua to Lahaina Athletic Club)

Market City: 96816, 96822, 96826, 96848

Mauna Lani: 96743 (Mauna Kea Beach to ‘Anaeho’omalu Beach, including Waikoloa Village, and Kohala Ranch)

Mililani: 96789 and 96786 (excluding Whitmore area)

Pearl City: 96782, 96701, 96797 with restrictions to Waikele and Waipahu Triangle, 96819 (excluding Fort Shafter), 96818 (Foster Village only)

Pupukea: 96712

Waipio: 96797, 96782, Kunia

*If you live outside of these zip codes, you can still use our online ordering service by choosing the closest store available for curbside pickup.
**Please note we are unable to deliver to military bases. If you place an order with an address that we are unable to deliver to, your order may need to be modified.

 

Should I tip my driver?

No, we do not accept tips.

 

Do I have to be home when my groceries are delivered?
Yes. You or a member of your household must be home to accept your groceries.  If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.

 

How will I know when the delivery driver is expected to arrive?

You will receive an Order Ready email notification when we are getting ready to deliver your order.

 

What do I do if an item I ordered wasn’t included in my delivery?

Please review your order with the delivery driver when your groceries arrive.  If we missed delivering an item that you paid for in your order, please call the call center number, and we will make another trip to your home to deliver it as soon as possible.

 

How will I recognize a Foodland driver at my door?

Foodland delivery services are provided by Foodland.  You will see a Foodland sticker on our delivery vehicles.  Our drivers wear green polo shirts, face coverings and name badges to identify themselves.  To protect both you and our drivers, face coverings must be worn by both parties during the delivery interaction.

 

How do I request a contact free delivery?

We have a Contact Free delivery option available. At the time of checkout, please add ‘CONTACT FREE’ in the notes. If you placed an order without the note, please email us immediately at [email protected] or call us at (808) 452-1500 (8 a.m. to 4 p.m. daily) to let us know you would like a contact free delivery.  With this option, our driver will leave your groceries at your door. 

However, if your order contains alcohol or tobacco, a signature confirming legal age must be signed at the time of delivery. To protect both you and our driver, face coverings must be worn during the interaction.

 

Where do they drop off the grocery bags when they arrive?

Delivery drivers will bring your groceries to your doorstep (or leave at door if contact free delivery is requested).  Drivers are not allowed to go inside your home for safety and liability reasons.

 

What is your alcohol delivery policy?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person receiving the liquor or other “age-restricted products” must be at least 21 years old to accept and/or sign for delivery.  We reserve the right to request that valid (non-expired, government-issued) photo identification and/or the receipt of the order be presented upon arrival to the designated delivery or pickup location.  For delivery orders, the authorization form must be signed after verification.  Otherwise the age-restricted products will be retained by the delivery driver. You may contact our Customer Service Call Center at (808) 452-1500 between 8 am to 4 pm to arrange for re-delivery or to reschedule pickup of any products retained.  We must follow this policy if your order contains alcohol even if you request the Contact Free option. In addition, to protect both you and our driver, face coverings must be worn by both parties during the interaction.

If you are ordering from a hotel, condo or apartment complex, the purchaser or the purchaser’s personal representative must be present to show valid proof of identification and sign the authorization form. We are not allowed to drop off the order to an intermediary party such as the hotel concierge, front desk or management office.