Got a question? We’re happy to help! Simply scroll down to find answers to common questions about online ordering, curbside pickup and delivery.
If your question is not listed below, please visit the “Contact Us” section of our website and submit your request or call (808) 732-0791. If you have a question about an order that has already been placed, please contact the Foodland Farms Ala Moana Guest Services team at (808) 949-2998.
How do I get started?
Create an account or sign in to your existing Foodland.com or Foodland app account. Then simply add the items you want to buy to your cart. Our “Helpful Shopping Tips” page provides a more detailed tutorial on how to shop with ease.
How far in advance do I need to place my order?
We require 4 hour notice for curbside pickup and 24 hour notice for delivery.
Are the prices here the same as the ones offered in your store?
Yes. The prices on Foodland To You are exactly the same as the prices we offer in store.
How much will it cost me to use Foodland To You?
We charge a fee of $4.95 for curbside pickup and a fee of $12.99 for delivery. These fees are waived on your first order. We also offer free curbside pickup or free delivery with one digital My Rewards.
How do I get my first order free?
The discount on your first curbside pickup or delivery order will be automatically applied at checkout. There is nothing you need to do in order to receive this discount.
Is there a minimum order amount?
A $30 minimum purchase is required to place a curbside pickup order. A $50 minimum purchase is required to place a delivery order.
Do I earn Maika’i points on my purchase?
Yes. Please add your Maika’i card number or the 10-digit number associated with your Maika’i account to your Foodland To You account before checking out to ensure you earn Maika’i points.
Can I redeem My Rewards?
You are able to redeem My Rewards if you have previously converted to digital My Rewards through the Foodland app or website. If you haven’t yet converted to digital My Rewards, you can do so here. Digital My Rewards are the same as My Rewards Certificates issued at the register when you accumulate 250 Maika’i points. When you opt-in to receive digital My Rewards, you will receive your My Rewards through our Mobile App and Foodland To You, and will no longer receive them at the register.
How do I redeem digital My Rewards?
You will have the chance to redeem your digital My Rewards during the checkout process, on the same page where you enter your payment information.
If you would like to redeem your digital My Rewards for a free or specially-priced product, you will need to also add that product to your cart. If you would like to view the current My Rewards offerings or your digital My Rewards balance, select “My Rewards” from the “My Account” section.
Digital My Rewards may also be redeemed in store when you use the Foodland app to display the reward of your choice at checkout.
How do you keep my groceries fresh?
Your groceries are selected the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold and vegetables are crispy fresh when delivered. Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures.
What happens if an item is out of stock?
In the event an item is unavailable, our concierge team will call you to suggest a comparable replacement item.
What is a provisional hold?
We temporarily authorize your credit card for the higher of $5 or 10% of the transaction total. It helps account for changes to your order total that might occur due to product substitutions and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order.
How will I know that my order has been received?
Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. In addition, you will also receive a notification email with order details. If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.
Can I make changes to a submitted order?
You are able to update your order up until the point your order is being fulfilled. You can update your order by clicking the link in your order confirmation email or by clicking “My Account”, then “My Orders” on our website. After clicking on your order number, you will be able to update accordingly.
If your order is in the process of being fulfilled, you will need to call the Foodland Farms Ala Moana Guest Services team at (808) 949-2998 to make changes to your order.
Do you accept coupons?
We do not accept coupons for Foodland To You orders at this time.
When can I come to pick up my groceries?
We offer curbside pickup every day from 8:00 am to 8:00 pm.
Where can I pick up my order?
There are five dedicated parking stalls for curbside pickup in front of Foodland Farms Ala Moana.
Foodland Farms is located on the Street Level of the Ewa Wing at Ala Moana Center beneath Nordstrom. Turn into the Center at the Makai end of Piikoi Street and then turn left. You will find the reserved stalls directly in front of our store.
What should I do if the dedicated curbside pickup stalls are all taken?
If our dedicated curbside pickup stalls are not available, please find the first available parking spot you can and call us at (808) 949-2998. We will gladly bring your groceries to your car at the parking stall you’ve found.
What happens if I miss my pickup time?
We will gladly hold your products until you arrive to pick them up later the same day. If you aren’t able to pick up your order on that day, our concierge team will call you to discuss a new pickup time.
When can I get my groceries delivered?
We offer delivery every day. Our first two-hour delivery window is from 9:00 am – 11:00 am and our last is from 7:00 pm to 9:00 pm.
Do you deliver to my neighborhood?
At this time, we deliver to 96813, 96814, 96815, 96816, 96817, 96822 (excluding Tantalus) and 96826 zip codes. If you live outside of these zip codes, you can still use our Foodland To You online ordering service but will need to pick up your groceries curbside at Foodland Farms Ala Moana.
Should I tip my driver?
Tipping is completely optional.
Do I have to be home when my groceries are delivered?
Yes. You or a member of your household must be home to accept your groceries. If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.
How will I know when the delivery driver is expected to arrive?
Our delivery driver will call you when leaving our store so you will know when your groceries are expected to arrive.
What do I do if an item I ordered wasn’t included in my delivery?
Please review your order with the delivery driver when your groceries arrive. If we missed delivering an item that you paid for in your order, we will make another trip to your home and deliver it as soon as possible.
How will I recognize a Foodland To You driver at my door?
Foodland To You delivery services are provided by Elite Delivery. You will see a Foodland To You sticker on our delivery vehicles. Our drivers will wear a blue polo shirt and will be wearing a name badge to identify themselves.