Got a question? We’re happy to help! Simply scroll down to find answers to common questions about online ordering, curbside pickup and delivery.
 

Contact Us:

Please reach us by email or phone and one of our Advisors will gladly assist you.

Email:  foodlandtoyouservices@foodland.com

Call:  (808) 452-1500 (8 a.m. to 4 p.m. daily)

 

Pickup or Delivery calls only:

Please call or text your store’s number below to notify us that you are on your way to the store (or at home for delivery).

Store Contact Info:

STOREPHONETEXT
Ala Moana(808) 949-2998(808) 476-3160
Kailua(808) 594-2685(808) 594-2647
Kapolei(808) 594-7466(808) 594-7466
Kihei(808) 264-4254(808) 264-3548
Lahaina (Foodland Farms)(808) 268-4901(808) 268-4680
Mauna Lani(808) 345-2044(808) 345-6761
Mililani(808) 594-7382(808) 594-7754
Pearl City(808) 453-4509(808) 439-2647
Sack N Save Stadium(808) 594-2558(808) 594-3018


COVID-19 Questions

 

Have your hours changed? When is Kupuna hours?

All Foodland stores statewide adjusted our store hours to 6 am to 9 pm daily. Foodland’s Kupuna Shopping Hour will continue during the first hour of opening, from 6 a.m. to 7 a.m. on Tuesdays, Thursdays and Saturdays until further notice.

 
How can I edit my order after I place an order?

If you would like to add or modify your order, you may go to My Order page to make changes as long as our personal shoppers didn’t start picking your order.  When you see the order status as ‘In Progress’, our store team is already processing your order and you will no longer be able to make changes to the order. If the order status have been changed to ‘In Progress’ already, please call us immediately if you need to make changes. We will be able to make changes to your order until 24 hours before the due time. Once that time comes, however, we apologize that changes cannot be made to your order. 

 

Why do I not see more slot options when I checkout?

Due to increased demand, you may experience limited pickup/delivery time slots.

 

Online Ordering

 
How do I get started?

Create an account or sign in to your existing Foodland.com or Foodland app account.  Then simply add the items you want to buy to your cart.  Our “Helpful Shopping Tips” page provides a more detailed tutorial on how to shop with ease.

 
How far in advance do I need to place my order?

We require 2 hour notice for curbside pickup and 6 hour notice for delivery all stores.

If you have Catering or Party Pans and Platters or Calabash Meal Kits, the slot availability will show based on the lead time of the product in this category ranging from 24 hours to 72 hours. This information will be available in the item page.

 
Are the prices here the same as the ones offered in your store?

Yes.  The prices on Foodland To You are exactly the same as the prices we offer in store.

 
How much will it cost me to use Foodland To You?

[CURBSIDE PICKUP]

Our Curbside Pickup service is FREE with a minimum order of $30!

[HOME DELIVERY]

Our Home Delivery service is FREE on your first order with a minimum purchase of $50!

For returning customers:

  • Deliveries will be FREE with an order amount of $250 or more.
  • Deliveries with an order amount between $249.99 and $150 are $4.95.
  • Deliveries with an order amount lower than $150 are $9.95.

No code is needed at checkout. Our system will automatically update the fees at checkout based on your order total.

We also offer free curbside pickup or free delivery with one digital My Rewards.

**FREE delivery is offered to those directly responsible for keeping us safe during this time (hospital workers, doctors, nurses, paramedics, emergency medical technicians, police officers, firefighters). Please use the code MAHALO at checkout and be sure to present your badge or your work I.D. at the time of pickup or delivery.

 
How do I get my first order free?

The discount on your first delivery order will be automatically applied at checkout.  There is nothing you need to do in order to receive this discount.

 
Is there a minimum order amount?

A $30 minimum purchase is required to place a curbside pickup and $50 minimum purchase is required for delivery order.

 
Do I earn Maika’i points on my purchase?

Yes.  Please add your Maika’i card number or the 10-digit number associated with your Maika’i account to your Foodland To You account before checking out to ensure you earn Maika’i points.

 
Can I redeem My Rewards?

You are able to redeem My Rewards if you have previously converted to digital My Rewards through the Foodland app or website.  If you haven’t yet converted to digital My Rewards, you can do so here.  Digital My Rewards are the same as My Rewards Certificates issued at the register when you accumulate 250 Maika’i points. When you opt-in to receive digital My Rewards, you will receive your My Rewards through our Mobile App and Foodland To You, and will no longer receive them at the register.

 
How do I redeem digital My Rewards?

You will have the chance to redeem your digital My Rewards during the checkout process, on the same page where you enter your payment information.

 
If you would like to redeem your digital My Rewards for a free or specially-priced product, you will need to also add that product to your cart.  If you would like to view the current My Rewards offerings or your digital My Rewards balance, select “My Rewards” from the “My Account” section.

Digital My Rewards may also be redeemed in store when you use the Foodland app to display the reward of your choice at checkout.

 

How do I redeem my ‘paper’ My Rewards?

If you have paper My Rewards, you can exchange it for a free pickup or delivery.  Please make a note at checkout to let us know that you would like to use your paper My Rewards.  At the time of pickup or delivery, you must submit the paper My Rewards in order to receive free delivery or pickup.  Paper My Rewards can only be redeemed for free pickup or delivery when ordering on Foodland To You website.

 

Why does it show that the sale price may change at checkout?

Our Maika’i sale price changes every Wednesdays. If you place an order before the weekly schedule and choose a slot for the week after, you will see a message at checkout saying that the price of some items may change.

How do you keep my groceries fresh?

Your groceries are selected the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold and vegetables are crispy fresh when delivered.  Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures.

 
What happens if an item is out of stock?

In the event an item is unavailable, our concierge team will call you to suggest a comparable replacement item.

 
What is a provisional hold?

We temporarily authorize your credit card for the higher of $5 or 10% of the transaction total. It helps account for changes to your order total that might occur due to product substitutions and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order.

 
How will I know that my order has been received?

Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. In addition, you will also receive a notification email with order details.  If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.

 
Can I make changes to a submitted order?

Please contact us immediately if you would like to make changes to your order.  We will be able to make changes to your order until 24 hours before the due time. Once that time comes, however, we apologize that changes cannot be made to your order. 

 
Do you accept coupons?
We do not accept coupons for Foodland To You orders at this time.

 

How do I track my order?
You can go to My Orders page (in My Account) to track the status of you order.


Curbside Pickup

 
When can I come to pick up my groceries?

We offer curbside pickup every day from 9:00 am to 9:00 pm for all Foodland To You stores.

 

Where can I pick up my order?

We have dedicated parking stalls in front of our stores, blocked with cones to reserve the spots for our Foodland To You curbside pickup customers.

Foodland Farms Ala Moana: There are five reserved parking stalls for curbside pickup directly in front of the store. Foodland Farms Ala Moana is located on the Street Level of the Ewa Wing at Ala Moana Center beneath Nordstrom. Turn into the Center at the Makai end of Piikoi Street and then turn left. 

Foodland Kailua:  There are three dedicated parking stalls with a sign in front of the store. 

Foodland Kapolei:  There are two dedicated parking stalls with a sign in front of the store. 

Foodland Kihei:  There are three dedicated parking stalls with a sign in front of the store. 

Foodland Farms Lahaina:  There are three dedicated parking stalls with a sign in front of the store. 

Foodland Mililani:  There are two dedicated parking stalls with a sign in front of the store. 

Foodland Farms Pearl City: There are two dedicated parking stalls in the loading zone in front of the store.  Foodland Farms Pearl City is located on Kuala St. and Makolu St. 

Sack N Save Stadium: There are two dedicated parking stalls in the loading zone in front of the store.

 

What should I do if the dedicated curbside pickup stalls are all taken?

If our dedicated curbside pickup stalls are not available, please find the first available parking spot you can and call us to the contact information on top of this page.  We will gladly bring your groceries to your car at the parking stall you’ve found.


What happens if I miss my pickup time?

We will gladly hold your products until you arrive to pick them up later the same day. If you aren’t able to pick up your order on that day, our concierge team will call you to discuss a new pickup time.

 

What is your alcohol policy for curbside pickup?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person picking up the liquor or other “age-restricted products” must be at least 21 years old to show valid (non-expired, government issued) photo identification and/or the receipt of the order upon arrival to the designated pickup location. 

 

Delivery

When can I get my groceries delivered?

We offer delivery every day.  Our first two-hour delivery window is from 9:00 am – 11:00 am and our last is from 7:00 pm to 9:00 pm.  Our lead time for delivery order is 6 hours, which means you will be able to receive same day delivery if you order before 1 pm if there is slots available in the afternoon.

 

Do you deliver to my neighborhood?

Ala Moana:

At this time, we deliver to 96813, 96814, 96815, 96816, 96817, 96822 (excluding Tantalus) and 96826 zip codes. 

Kailua:

At this time, we deliver to 96734 and 96744 zip codes excluding Ahuimanu, Kahalu’u, Waikane, Kualoa Ranch and beyond. We only deliver up to the point of Haiku Road and Halaulani Street.

Kapolei:

At this time, we deliver to 96706, 96707 and 96709 zip codes.

Mililani:

At this time, we only deliver to 96789 zip code.

Pearl City:

At this time, we deliver to 96782, 96701, 96797 with restrictions to Waikele and Waipahu Triangle. 

Stadium: 

At this time, we do not deliver in Stadium. 

 

*If you live outside of these zip codes, you can still use our Foodland To You online ordering service using the closest store available for curbside pickup.

 

Should I tip my driver?

No, we do not accept tips.

 

Do I have to be home when my groceries are delivered?
 
Yes. You or a member of your household must be home to accept your groceries.  If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.

 

How will I know when the delivery driver is expected to arrive?

You will receive an Order Ready email notification when we are ready to deliver your order.  Our delivery driver will call you when leaving our store so you will know when your groceries are expected to arrive.

 

What do I do if an item I ordered wasn’t included in my delivery?

Please review your order with the delivery driver when your groceries arrive.  If we missed delivering an item that you paid for in your order, we will make another trip to your home and deliver it as soon as possible.

 

How will I recognize a Foodland To You driver at my door?

Foodland To You delivery services are provided by Foodland.  You will see a Foodland To You sticker on our delivery vehicles.  Our drivers will wear a green polo shirt and will be wearing a name badge to identify themselves.

 

How do I request a contact free delivery?

We have Contact Free delivery option available. At the time of checkout, please add ‘CONTACT FREE’ in the notes. If you placed an order without the note, please email us immediately at foodlandtoyouservices@foodland.com or call us at (808) 452-1500 (8 a.m. to 4 p.m. daily) to let us know.  With this option, our driver will keep 6 feet distance or leave the groceries at the door.  However, if your order contains alcohol or tobacco, a signature confirming legal age must be signed at the time of delivery.

 

Where do they drop off the grocery bags when they arrive?

Delivery drivers will bring your groceries to your doorstep (or leave at door if contact free delivery is requested).  Drivers are not allowed to go inside your home for safety and liability reasons.

 

What is your alcohol delivery policy?

If your order contains alcoholic beverages, tobacco, and/or other age-restricted products, the person receiving the liquor or other “age-restricted products” must be at least 21 years old to accept and/or sign for delivery.  We reserve the right to request that valid (non-expired, government issued) photo identification and/or the receipt of the order be presented upon arrival to the designated delivery or pickup location.  For delivery orders, the authorization form must be signed after verification.  Otherwise the products will be retained by the delivery driver. You may contact our Foodland To You Call Cetner at (808) 452-1500 between 8 am to 4 pm to arrange for re-delivery or to reschedule pickup of any products retained.  We apologize that we need to follow this policy if you order contains alcohol even if you request the Contact Free option.

If you are ordering from a hotel, condo or apartment complex, the purchaser or the purchaser’s personal representative must be present to show valid proof of identification and sign the authorization form. We are not allowed to drop off the order to an intermediary party such as the hotel concierge, front desk or management office.