Got a question? We’re happy to help! Simply scroll down to find answers to common questions about online ordering, curbside pickup and delivery.
 

If your question is not listed below, please visit the “Contact Us” section of our website and submit your request or call (808) 732-0791. If you have a question about an order that has already been placed, please contact the Foodland Farms Ala Moana Guest Services team at (808) 949-2998.

 
Online Ordering

 
How do I get started?

Create an account or sign in to your existing Foodland.com or Foodland app account.  Then simply add the items you want to buy to your cart.  Our “Helpful Shopping Tips” page provides a more detailed tutorial on how to shop with ease.

 
How far in advance do I need to place my order?

We require 4 hour notice for curbside pickup and 24 hour notice for delivery.

 
Are the prices here the same as the ones offered in your store?

Yes.  The prices on Foodland To You are exactly the same as the prices we offer in store.

 
How much will it cost me to use Foodland To You?

We charge a fee of $4.95 for curbside pickup and a fee of $12.99 for delivery.  These fees are waived on your first order.  We also offer free curbside pickup or free delivery with one digital My Rewards.

 
How do I get my first order free?

The discount on your first curbside pickup or delivery order will be automatically applied at checkout.  There is nothing you need to do in order to receive this discount.

 
Is there a minimum order amount?

A $30 minimum purchase is required to place a curbside pickup order.  A $50 minimum purchase is required to place a delivery order.

 
Do I earn Maika’i points on my purchase?

Yes.  Please add your Maika’i card number or the 10-digit number associated with your Maika’i account to your Foodland To You account before checking out to ensure you earn Maika’i points.

 
Can I redeem My Rewards?

You are able to redeem My Rewards if you have previously converted to digital My Rewards through the Foodland app or website.  If you haven’t yet converted to digital My Rewards, you can do so here.  Digital My Rewards are the same as My Rewards Certificates issued at the register when you accumulate 250 Maika’i points. When you opt-in to receive digital My Rewards, you will receive your My Rewards through our Mobile App and Foodland To You, and will no longer receive them at the register.

 
How do I redeem digital My Rewards?

You will have the chance to redeem your digital My Rewards during the checkout process, on the same page where you enter your payment information.

 
If you would like to redeem your digital My Rewards for a free or specially-priced product, you will need to also add that product to your cart.  If you would like to view the current My Rewards offerings or your digital My Rewards balance, select “My Rewards” from the “My Account” section.

 
Digital My Rewards may also be redeemed in store when you use the Foodland app to display the reward of your choice at checkout.

 
How do you keep my groceries fresh?

Your groceries are selected the day of your pickup or delivery and are stored in our temperature-controlled cases so that frozen items stay frozen, chilled items remain cold and vegetables are crispy fresh when delivered.  Our delivery drivers transport your groceries in temperature-controlled bags and coolers to ensure your groceries maintain their proper temperatures.

 
What happens if an item is out of stock?

In the event an item is unavailable, our concierge team will call you to suggest a comparable replacement item.

 
What is a provisional hold?

We temporarily authorize your credit card for the higher of $5 or 10% of the transaction total. It helps account for changes to your order total that might occur due to product substitutions and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order.

 
How will I know that my order has been received?

Once your order is submitted online, you will receive an order confirmation number on your order confirmation page. In addition, you will also receive a notification email with order details.  If you do not receive an email confirmation within 5 minutes, please check your SPAM folder or other alternate email folders.

 
Can I make changes to a submitted order?

You are able to update your order up until the point your order is being fulfilled. You can update your order by clicking the link in your order confirmation email or by clicking “My Account”, then “My Orders” on our website.  After clicking on your order number, you will be able to update accordingly.

 
If your order is in the process of being fulfilled, need to call the Foodland Farms Ala Moana Guest Services team at (808) 949-2998 to make changes to your order.

 
Do you accept coupons?

We do not accept coupons for Foodland To You orders at this time.

 
Curbside Pickup

 
When can I come to pick up my groceries?

We offer curbside pickup every day from 8:00 am to 8:00 pm.

 
Where can I pick up my order?

There are five dedicated parking stalls for curbside pickup in front of Foodland Farms Ala Moana.

Foodland Farms is located on the Street Level of the Ewa Wing at Ala Moana Center beneath Nordstrom. Turn into the Center at the Makai end of Piikoi Street and then turn left.  You will find the reserved stalls directly in front of our store.

 
What should I do if the dedicated curbside pickup stalls are all taken?

If our dedicated curbside pickup stalls are not available, please find the first available parking spot you can and call us at (808) 949-2998.  We will gladly bring your groceries to your car at the parking stall you’ve found.

 
What happens if I miss my pickup time?

We will gladly hold your products until you arrive to pick them up later the same day. If you aren’t able to pick up your order on that day, our concierge team will call you to discuss a new pickup time.

 
Delivery

 
When can I get my groceries delivered?

We offer delivery every day.  Our first two-hour delivery window is from 9:00 am – 11:00 am and our last is from 7:00 pm to 9:00 pm.

 
Do you deliver to my neighborhood?

At this time, we deliver to 96813, 96814, 96815, 96816 and 96817 zip codes.  If you live outside of these zip codes, you can still use our Foodland To You online ordering service but will need to pick up your groceries curbside at Foodland Farms Ala Moana.

 
Should I tip my driver?

Tipping is completely optional.

 
Do I have to be home when my groceries are delivered?
 
Yes. You or a member of your household must be home to accept your groceries.  If you are purchasing alcohol or tobacco, the person accepting your groceries must be 21 years of age or older and should be prepared to show identification.

 
How will I know when the delivery driver is expected to arrive?

Our delivery driver will call you when leaving our store so you will know when your groceries are expected to arrive.

 
What do I do if an item I ordered wasn’t included in my delivery?

Please review your order with the delivery driver when your groceries arrive.  If we missed delivering an item that you paid for in your order, we will make another trip to your home and deliver it as soon as possible.

 
How will I recognize a Foodland To You driver at my door?

Foodland To You delivery services are provided by Elite Delivery.  You will see a Foodland To You sticker on our delivery vehicles.  Our drivers will wear a blue polo shirt and will be wearing a name badge to identify themselves.

 

 

  • Size

    LB

    Identifier

    00000000040112

    SKU/UPC

    4011
  • Size

    each

    Description

    Includes 1/3 lb. poke of your choice, $12.99 lb. or less

    Identifier

    00208561000006

    SKU/UPC

    20856100000
  • Size

    each

    Identifier

    00202641000009

    SKU/UPC

    20264100000
  • Size

    LB

    Identifier

    00000000031073

    SKU/UPC

    3107
  • Size

    LB

    Identifier

    00000000040327

    SKU/UPC

    4032
  • Size

    LB

    Identifier

    00000000044301

    SKU/UPC

    4430
  • Size

    each

    Description

    Includes 2/3 lb. poke of your choice, $12.99 lb. or less

    Identifier

    00208563000004

    SKU/UPC

    20856300000
  • Size

    16 oz

    Description

    Nominal 500g/1 litre

    Identifier

    00000000033558

    SKU/UPC

    3355
  • Size

    LB

    Identifier

    00000000042338

    SKU/UPC

    4233
  • Size

    1.5 ltr

    Description

    Purified Hawaiian Water originates in the clouds high above pristine Hawaiian mountains. Each tropical raindrop travels through thousands of feet of ancient lava rock, which serves as a natural filter. The result is the crisp, clean, crystal clear taste of paradise. Hawaiian purified water. Purified by Reverse Osmosis. Bottled in Hawaii.

    Identifier

    00835143008244

    SKU/UPC

    83514300824

    Manufacturer

    Ito En

    Brand

    Aloha Wai
  • Size

    0.5 oz

    Description

    Taste of the tropics. All natural.

    Identifier

    00072992040319

    SKU/UPC

    7299204031

    Manufacturer

    Mauna Loa Macadamia Nut

    Brand

    Mauna Loa
  • Size

    1 ea

    Identifier

    00618551502395

    SKU/UPC

    61855150239
  • Size

    LB

    Identifier

    00000000031110

    SKU/UPC

    3111
  • Size

    LB

    Description

    Perlette Seedless/Thompson Seedless

    Identifier

    00000000040228

    SKU/UPC

    4022
  • Size

    each

    Identifier

    00212444000007

    SKU/UPC

    21244400000
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    each

    Identifier

    00202550000008

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    20255000000
  • Size

    LB

    Identifier

    00000000943215

    SKU/UPC

    94321
  • Size

    each

    Identifier

    00000000006873

    SKU/UPC

    687
  • Size

    4.0-6 oz

    Identifier

    00000000042406

    SKU/UPC

    4240
  • Size

    each

    Identifier

    00000000040334

    SKU/UPC

    4033
  • Size

    1.5 ltr

    Identifier

    00091903000037

    SKU/UPC

    9190300003
  • Size

    LB

    Description

    Approx. 1 lb per tray

    Identifier

    00208621000007

    SKU/UPC

    20862100000
  • Size

    LB

    Identifier

    00000000040235

    SKU/UPC

    4023
  • Size

    LB

    Identifier

    00000000040693

    SKU/UPC

    4069
  • Size

    LB

    Identifier

    00000000041317

    SKU/UPC

    4131
  • Size

    each

    Identifier

    00000000046084

    SKU/UPC

    4608
  • Size

    600 ml

    Description

    pH 8.0. Water for life. Ka Wai Ola. Lava filtered. Alkaline artesian aloha. Source of Life: This precious natural wai (water) comes from an ancient, sustainable artesian aquifer, deep within the sacred island of Hawai'i. A pristine and beautiful protected paradise which contains an abundance of the forces that create and sustain life. Every bottle benefits Hawaii, Humanity, & the Earth. Be Pono (Do what's right). Support water for life. (at) Hawaiivolcanic. Facebook. Twitter. Pinterest. Instagram. www.hawaiivolcanic.com. This Evolving RPET Bio-Bottle is: BPA free. 100% recyclable. Bio. Mineral Composition Avg. mg/liter: Alkaline pH (8.0); TDS (73); Silica (39); Magnesium (2.6); Potassium (1.9); Calcium (4.8). + natural electrolytes. Bottled in Hawaii.

    Identifier

    00880683500505

    SKU/UPC

    88068350050

    Manufacturer

    Hawaii Volcanic Beverages

    Brand

    Hawaii Volcanic
  • Size

    1.5 ltr

    Identifier

    00736211349170

    SKU/UPC

    73621134917
  • Size

    LB

    Identifier

    00000000043960

    SKU/UPC

    4396
  • Size

    4 oz

    Identifier

    00000000003032

    SKU/UPC

    303
  • Size

    each

    Identifier

    00000000047708

    SKU/UPC

    4770
  • Size

    each

    Identifier

    00211269000001

    SKU/UPC

    21126900000
  • Size

    each

    Identifier

    00677594920146

    SKU/UPC

    67759492014
  • Size

    0.5 oz

    Description

    Taste of the tropics.

    Identifier

    00072992053272

    SKU/UPC

    7299205327

    Manufacturer

    Mauna Loa Macadamia Nut

    Brand

    Mauna Loa
  • Size

    LB

    Identifier

    00000000040938

    SKU/UPC

    4093
  • Size

    LB

    Identifier

    00000000043946

    SKU/UPC

    4394
  • Size

    20 oz

    Description

    Ultra pure Hawaii water is the best of Hawaii and the finest in the world. The Hawaiian Islands are the world's most isolated islands. Their volcanic origin, abundant rainfalls and clean air provide ideal natural conditions for pure drinking water. Ultra Pure Hawaii Water's source is a virgin rain forest that naturally filters down for 25 years to collect in the Halawa Aquifer. This gift provides a great tasting water with an extremely rare condition of being virtually mineral free with a refreshing light sweet & smooth taste. Ultra Pure Hawaii Water has less than 10 parts per million of total dissolved solids (less than 10 ppm), making it the perfect drink to hydrate your body. For a report on water quality and information contact Hawaii Water Company, Inc. at 1-808-487-7777/www.hawaiiwater.com. Bottled in Hawaii - USA.

    Identifier

    00081533717474

    SKU/UPC

    8153371747

    Manufacturer

    Menehune Water

    Brand

    Hawaii Water
  • Size

    LB

    Identifier

    00000000040709

    SKU/UPC

    4070
  • Size

    LB

    Identifier

    00000000040723

    SKU/UPC

    4072
  • Size

    each

    Identifier

    00212117000006

    SKU/UPC

    21211700000
  • Size

    each

    Identifier

    00212111000002

    SKU/UPC

    21211100000
  • Size

    each

    Identifier

    00000000040488

    SKU/UPC

    4048
  • Size

    LB

    Identifier

    00000000040648

    SKU/UPC

    4064
  • Size

    0.9 oz

    Identifier

    00071873221298

    SKU/UPC

    7187322129
  • Size

    LB

    Identifier

    00000000036160

    SKU/UPC

    3616
  • Size

    LB

    Description

    Approx. 1 lb per tray

    Identifier

    00208624000004

    SKU/UPC

    20862400000
  • Size

    LB

    Identifier

    00208585000006

    SKU/UPC

    20858500000
  • Size

    lb

    Description

    1 lb is approximately 10 wings

    Identifier

    00023700026644

    SKU/UPC

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  • Size

    each

    Identifier

    00211331000007

    SKU/UPC

    21133100000
  • Size

    11.5-12oz

    Identifier

    00000000007146

    SKU/UPC

    714
  • Size

    each

    Identifier

    00212113000000

    SKU/UPC

    21211300000
  • Size

    23.5 oz

    Description

    100% natural. Antiox: Vitamin C antioxidant. Enjoy America's best selling ready-to-drink green tea! AriZona Green Tea - where great taste and goodness naturally come together. Green tea for its health benefits, ginseng for energy and nature's natural sweetener, honey. For more info. about AriZona call 1-800-832-3775. Visit us at www.drinkarizona.com. SueBee premium orange honey. No preservatives. No artificial color. No artificial flavor. Arizona: An American company.

    Identifier

    00613008715267

    SKU/UPC

    61300871526

    Manufacturer

    Arizona Beverages USA

    Brand

    Arizona
  • Size

    0.6 oz

    Description

    Taste of the tropics.

    Identifier

    00072992054637

    SKU/UPC

    7299205463

    Manufacturer

    Mauna Loa Macadamia Nut

    Brand

    Mauna Loa
  • Size

    LB

    Identifier

    00000000040501

    SKU/UPC

    4050
  • Size

    1 ea

    Identifier

    00000000040686

    SKU/UPC

    4068
  • Size

    LB

    Identifier

    00000000030823

    SKU/UPC

    3082
  • Size

    LB

    Identifier

    00000000044844

    SKU/UPC

    4484
  • Size

    each

    Identifier

    00212110000003

    SKU/UPC

    21211000000
  • Size

    20 oz

    Description

    240 calories per bottle. Get rewarded at mycokerewards.com. www.coke.com. mycokerewards.com. Code under cap. No refill. SmartLabel. Scan here for more food information. Official fan refreshment of the NCAA. Caffeine Content: 57 mg/20 fl oz. Consumer information call 1-800-438-2653. Please recycle.

    Identifier

    00049000000443

    SKU/UPC

    4900000044

    Manufacturer

    Coca Cola

    Brand

    Coca Cola
  • Size

    1 ea

    Identifier

    00047393527592

    SKU/UPC

    4739352759
  • Size

    8 oz

    Identifier

    00000000046541

    SKU/UPC

    4654
  • Size

    LB

    Identifier

    00000000041669

    SKU/UPC

    4166
  • Size

    each

    Identifier

    00203213000007

    SKU/UPC

    20321300000
  • Size

    10 oz

    Identifier

    00000000037518

    SKU/UPC

    3751
  • Size

    bunch

    Identifier

    00000000048897

    SKU/UPC

    4889
  • Size

    0.5 oz

    Identifier

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    SKU/UPC

    7299254033
  • Size

    1 ea

    Identifier

    00047393527653

    SKU/UPC

    4739352765
  • Size

    LB

    Identifier

    00000000034210

    SKU/UPC

    3421
  • Size

    2 oz

    Identifier

    00000000003018

    SKU/UPC

    301
  • Size

    0.9 oz

    Identifier

    00071873221304

    SKU/UPC

    7187322130
  • Size

    6 pk

    Identifier

    00000000003001

    SKU/UPC

    300
  • Size

    LB

    Description

    Approx. 1 lb per tray

    Identifier

    00208615000006

    SKU/UPC

    20861500000
  • Size

    10 oz

    Identifier

    00074930500008

    SKU/UPC

    7493050000
  • Size

    16.9 oz

    Description

    Natural premium water form the remote and beautiful island of Kaua'i. Mount Wai'ale'ale (Hawaiian for overflowing waters) is the wettest spot on earth and captures pure, tropical rainfall that's been carried on tradewinds across the blue Pacific. Naturally filtered through thousands of feet of ancient, mineral rich lava. This sweet artesian water from our pristine source, is bottled for your healthy enjoyment. Aloha nul loa! Please recycle. Natural 7.9 pH. Protected aquifer. Natural electrolytes. BPA free bottle. Typical Analysis (mg/liter): TDS 180, Silica 39, Magnesium 11, Sodium 28, Calcium 11. Learn more about this amazing water: www.Kauaiwater.com. Product of Hawaii, Bottled in Hawaii. Made in USA.

    Identifier

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    Manufacturer

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    Brand

    Kauai
  • Size

    9 oz

    Identifier

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    SKU/UPC

    3754
  • Size

    LB

    Description

    Approx. 1 lb per tray

    Identifier

    00208622000006

    SKU/UPC

    20862200000
  • Size

    10 oz

    Identifier

    00000000037556

    SKU/UPC

    3755
  • Size

    each

    Identifier

    00208273000004

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    20827300000
  • Size

    LB

    Identifier

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    SKU/UPC

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  • Size

    20 oz

    Description

    Dasani Purified Water. Enhanced with minerals for a pure, fresh taste. 0 calories per bottle. Plant Bottle®. 20 fl oz (1.25 pt) 591ml. No refill. Non-carbonated. *Adds a negligible amount of sodium. †Minerals added for taste. Purified by reverse osmosis. Proud supporter. Drink up. *Up to 30% made from plants. 100% recyclable plastic bottle. Bottled by a member of The Coca-Cola Bottlers' Association. ©2015 The Coca-Cola Company. For water quality and information, please call 1-800-788-5047 or visit www.dasani.com. Dasani®. The Coca-Cola Company.

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    The Coca-Cola Company

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    Dasani
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    each

    Identifier

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  • Size

    1 ea

    Identifier

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    SKU/UPC

    4739352756
  • Size

    each

    Identifier

    00212552000005

    SKU/UPC

    21255200000
  • Size

    1 ea

    Identifier

    00047393527578

    SKU/UPC

    4739352757
  • Size

    LB

    Identifier

    00000000040808

    SKU/UPC

    4080
  • Size

    LB

    Identifier

    00000000040624

    SKU/UPC

    4062
  • Size

    LB

    Identifier

    00000000040617

    SKU/UPC

    4061
  • Size

    4 oz

    Identifier

    00000000006781

    SKU/UPC

    678
  • Size

    LB

    Identifier

    00211286000008

    SKU/UPC

    21128600000
  • Size

    each

    Identifier

    00212114000009

    SKU/UPC

    21211400000
  • Size

    16 oz

    Identifier

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    SKU/UPC

    4980003033
  • Size

    LB

    Identifier

    00203215000005

    SKU/UPC

    20321500000
  • Size

    LB

    Identifier

    00000000031103

    SKU/UPC

    3110
  • Size

    16 oz

    Identifier

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    4827
  • Size

    dozen

    Identifier

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    SKU/UPC

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  • Size

    LB

    Identifier

    00000000040679

    SKU/UPC

    4067
  • Size

    1 ea

    Identifier

    00618551502470

    SKU/UPC

    61855150247
  • Size

    3 ct

    Identifier

    00000000007702

    SKU/UPC

    770
  • Size

    each

    Identifier

    00677594950242

    SKU/UPC

    67759495024
  • Size

    bskt

    Identifier

    00000000040549

    SKU/UPC

    4054